Privacy Policy
At Docurement, we’re committed to protecting and respecting your privacy.
This Privacy Notice (“Notice”) explains how Docurement handles personal information. This Notice applies to any Docurement website, product, software, or service that links to it (collectively, our “Services”).
By using our services, you’re agreeing to be bound by this Notice.
Who are we
Docurement provide specialist services for governments and diplomatic missions worldwide. We are authorized to receive applications for various categories of visa, permit and travel document and to perform administrative and non-judgmental tasks related to those applications and citizen services for our client governments enabling them to focus entirely on the critical task of assessment. By virtue of providing the service of processing applications, Docurement acts as a Data Processor and the respective diplomatic missions are the Data Controllers.
How do we collect information about you?
We obtain information about you when you use our website or use our services, for example, when you apply for a visa or use our visa application services. Also, we may obtain information from secondary sources, for example; in the verification of a document as part of the visa application process, if the client government has requested that we do that. Then we may contact, for example, credit rating agencies, fraud detection agencies, educational establishments, previous employers, and other entities, in order to obtain additional information.
What type of information is collected from you?
We only collect the information that is required by the client government in order to submit the visa application or provide a requested service. The personal information we collect is dependent on what visa you are applying for, this is because the information we collect is determined by the government that grants the visa.
Examples of the types of data collected:
Personal data: Such as, name, national identity number, nationality, gender, details of your travel document (e.g. passport or ID), email address, telephone number and postal address, place & date of birth.
How is your information used?
Docurement will only use your personal information for the specific visa application process or to provide to you an addition service that you have requested, such as, courier delivery of your visa to your home.
We may use your information to:
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Book an appointment with one of our visa submissions officers
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To assist you in your Visa or other travel document application
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To validate who you say you are
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To enable you to track the progress of your application
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To provide you with additional services that you request
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To perform our obligations under our mandate from our client governments
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For the purposes of carrying out verification procedures in relation to your visa or travel document application
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To seek your views or comments on the services we provide
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With your permission, to send you communications/newsletters which you have requested and that may be of interest to you
How long do we hold on to your data for?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems only for as long as is necessary for the relevant activity as mandated by our client government, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
Your personal information will not be disclosed to third parties without your explicit consent. We may share your personal information with companies belonging to Docurement where it is necessary for the processing of your requests or to deliver an additional service you have requested or to perform verification procedures or in the prevention of crime.
Your Rights
You have certain rights under the law with regards to how your personal information is processed. These rights are:
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The right to be informed how your personal information is being used.
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The right of access to your personal information.
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The right to rectification if your personal information is incorrect.
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The right to erasure of your personal information.
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The right to restrict processing of your personal information.
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The right to data portability.
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The right to object to how your personal information is used.
If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed you have the right to complain.
You can complain to our Data Protection Officer, or directly to the diplomatic mission concerned, or the Data Protection Authority in your country, or any country in the EU, outlining how you think your rights may have been impacted by the data processing performed by Docurement.
The details for our Data Protection Officer are as follows:
The Data Protection Officer
Docurement
40 Bank Street
Canary Wharf
E14 5NR
United Kingdom